Every tech, every call, on one board.
Dispatch the day by tech, see it on a map, and let the appointment reminders and crew texts go out without you.
An HVAC schedule is never the schedule you built that morning. It is the maintenance backlog you promised in March, the install that takes two techs all day, and the no-cool call that comes in at 11am on the first 95-degree day and has to go somewhere. Brivium is HVAC scheduling and dispatch software for a board that keeps moving. Look at the day, the week, or the month, assign work to the tech who should have it, and open the map view when what you actually need to know is how far apart the afternoon calls are. Every tech opens their phone and sees only their own jobs, with the address and the time, so a change made in the office is a change in the truck. Seasonal tune-ups go in once as a recurring visit instead of being rebooked every spring and fall. And the reminders go out on their own: the customer gets one before the appointment on the lead time you set, and the tech gets a text about the work assigned to them.
Sound familiar?
The board lives in one person's head
Dispatch works fine until the person who knows the day is on the phone with a supplier.
Techs calling in for their next stop
Three calls a day that a schedule on their phone would have answered.
Maintenance visits rebooked from scratch
Every spring, someone works through last year's agreements and books them all again.
Tuesday · 4 techs out
Today's board
Map view lays the same day out by address
What you get
- Day, week, and month views of the whole crew's schedule
- Map view of the day's calls, by address
- Assign jobs to a tech; they see only their own work on their phone
- Recurring visits for seasonal maintenance agreements
- Automatic appointment reminders to the customer, on your lead time
- Automatic texts to the tech about the work assigned to them
How it works
- 1
A service call or install comes in from your site, a link, or the business line.
- 2
Drop it on the board and assign the tech who should have it.
- 3
The tech sees the job on their phone; the customer gets a reminder before it.
- 4
Move anything as the day changes, and the truck sees the change too.
Scheduling & dispatch is one part of it
Brivium runs the whole HVAC business: estimates, dispatch, invoices, and card payments in one app. Free for 14 days, no credit card required.
HVAC scheduling & dispatch questions
Can I dispatch HVAC techs from one screen?
Yes. The board shows the whole crew by day, week, or month, and you assign each service call or install to a tech from there. There is also a map view of the day, which is usually the faster way to see whether an afternoon route makes sense.
Do my techs see their own schedule?
Each tech opens the app and sees the jobs assigned to them, with the address and the time, and nothing else. You keep the full board; they get their day.
Can I schedule recurring maintenance visits?
Yes. Set a maintenance agreement up as a recurring job and the visits are created on that cadence, so a twice-a-year tune-up is booked once rather than rebooked every season.
Do customers get an appointment reminder?
Automatically, on the lead time you choose. You decide how far ahead it goes out and whether it's a text, so the reminder matches how your customers actually confirm.
What happens when an emergency call breaks up the day?
Move the affected jobs on the board and the techs' phones update with them. Because each tech only sees their own work, they get the new order of the day without reading the whole schedule.
Can I see where the day's calls are?
The map view plots the day's scheduled work by address, so you can see the geography of the route before you promise a window on the other side of town.
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